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Our Terms and Conditions, Built for Your Account

When you open an account with us, you're agreeing to the terms that protect both you and the platform.

Account ownership and access rulesDeposit and withdrawal policiesYour data and account security
Explore the Lobby Read FAQ
sari toto Our Terms and Conditions, Built for Your Account
GET HELP NOW

How to Reach Us About Your Terms

We've set up multiple ways for you to reach our support team if you have questions about your account, terms or any transaction. Each channel is monitored during our business hours, and we aim to respond to every inquiry within 24 hours. Your account and personal data are treated with full confidentiality in every interaction.

Team online

Live chat

Open the chat box in your account lobby. Available Monday through Friday, 08:00–22:00 Western Indonesian Time. We handle account and terms questions in real time.

Support email

Send your question to [email protected] with your account username and a clear description. We reply within 24 hours with answers or next steps.

Account settings

Visit Settings > Help in your account to find FAQs, past support tickets and contact options tailored to your issue type and region.

YOUR ACCOUNT SECURITY

How We Protect Your Data and Account

Your account security and data privacy are not afterthoughts—they're built into how we operate. From the moment you register, your login credentials are encrypted using industry-standard protocols.

Encryption

All account logins and payment data are encrypted end-to-end so only you and sari toto can access them. Passwords are hashed on our servers.

Verification

Before you can withdraw, we verify your identity and payment method match your account details. This step prevents unauthorized access and fraud.

Data retention

We keep account records for seven years after closure to comply with Indonesian financial regulations. Personal data is deleted sooner if you request it.

Cookies and tracking

We use cookies to keep you logged in and to measure site performance. You can manage cookie settings in your browser; blocking them may limit account features.

Third-party access

We share account data only with payment processors and regulators where the law requires it. We never sell your information to marketers or data brokers.

Your rights

You can request a copy of your data, ask us to correct inaccuracies, or request deletion where local law permits. Email [email protected] with your request.

Terms and Conditions FAQ

Real questions from our players about how our terms work in practice. If your question isn't here, reach out to support and we'll clarify.

Go to the login page and tap 'Forgot password'. Enter your registered email or phone number. We'll send a password reset link valid for 24 hours. Click it, create a new password, and log back in. If you don't receive the email, check your spam folder or contact support.

Your registered name cannot be changed after account creation for security reasons. Your payment method (DANA, OVO, GoPay or QRIS account) can be updated in Settings > Payment Methods. Changes take effect on your next deposit or withdrawal.

After we verify your identity and payment method, your withdrawal is processed within one business day. DANA, OVO, GoPay and QRIS transfers usually arrive in your wallet within minutes of processing. Bank transfers may take one to two additional business days depending on your bank.

Contact support immediately with your transaction ID and a description of the issue. We investigate disputed transactions within 48 hours and respond with findings. If we confirm an error, we reverse the charge. If the dispute involves your payment provider, we provide documentation to support your claim with them.

Deposit minimums are 10,000 IDR for DANA, OVO and GoPay; 5,000 IDR for QRIS transfers. Maximum deposits depend on your payment method's limits and your account verification level. Withdrawal limits are based on your account history and verification status; contact support to learn your specific limit.

Your account remains active as long as you own it. Your balance is preserved. If your account shows no activity for two years, we may send a notice asking you to confirm you want to keep it open. Inactive accounts are not automatically closed or forfeited.

Your login and password are personal and should never be shared. If anyone else accesses your account, we cannot guarantee the security of your balance or personal data. If you suspect unauthorized access, change your password immediately and contact support so we can review your account activity.

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