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Your account and how we handle it

When you open an account with sari toto, you enter into terms that protect both you and us.

Account eligibility depends on local lawData protection and retentionWithdrawal verification steps
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sari toto Your account and how we handle it
REACH OUR LEGAL TEAM

How to contact us about policy

Team online

Live chat support

Available 24/7 for questions about your account terms, withdrawal holds or data requests. Open the chat panel in the lobby or on your account page.

Email inquiries

Send formal requests to our legal team at [email protected]. We respond within 48 hours to policy questions, data access requests and account disputes.

Account settings

Update your contact details, review your deposit history and download account statements from the settings menu under 'Legal & Privacy' any time.

HOW WE PROTECT YOU

Data handling and account security

Encryption and storage

Your account balance, deposit records and withdrawal requests are encrypted in transit and stored on servers that meet international security standards. We do not share your deposit history or balance with third parties.

Cookie and tracking policy

We use cookies to keep you logged in, remember your language preference and detect unusual login patterns. You can manage cookie settings in your browser; blocking them may limit account access.

Withdrawal verification

All withdrawals over 5,000,000 IDR require identity verification before funds clear to your DANA, OVO, GoPay or bank account. This protects your account from unauthorized access.

Data retention and deletion

We keep your account data active for as long as your account exists. On closure, records are retained for seven years to comply with financial regulations, then securely deleted.

Dispute resolution

If you believe unauthorized activity occurred on your account, contact support within 30 days. We investigate withdrawals, login logs and deposit timestamps to resolve disputes fairly.

Changes to terms

We notify you of major policy updates via email 14 days before they take effect. Minor clarifications are updated without notice. You can always review the current terms in Account Settings.

Frequently asked legal questions

When you close your account, any remaining balance is returned to your registered payment method (DANA, OVO, GoPay or bank account) within 3 business days. Your account data is retained for seven years for regulatory purposes, then deleted. You can reopen an account later by following the standard signup process.

Yes. Go to Account Settings, select 'Legal & Privacy', then 'Download Data'. We compile your complete deposit, withdrawal and activity log into a PDF and email it to you within 24 hours. This file includes all transactions going back to account creation.

Withdrawals over 5,000,000 IDR require you to upload a photo ID (KTP or passport) and confirm your registered email. We verify documents within 2 hours. Smaller withdrawals to DANA, OVO or GoPay clear immediately if you've made deposits from the same account before.

You can withdraw up to 50,000,000 IDR per calendar day to DANA, OVO, GoPay or your registered bank account. If you need a higher limit, contact live chat support with your reason; we review requests on a case-by-case basis where local law permits.

Withdrawals to DANA, OVO and GoPay typically arrive within 5 minutes once verified. Bank transfers usually clear within 1 business day. If your withdrawal hasn't arrived after 24 hours, email [email protected] with your transaction ID and we'll investigate immediately.

We use your email and phone number only to send account updates, withdrawal confirmations and policy changes. We do not sell your data. You can opt out of promotional emails in Account Settings under 'Communication Preferences' at any time.

Contact live chat support or email [email protected] immediately with the date and transaction details. We freeze your account, investigate the activity within 24 hours, and if fraud is confirmed, we reverse unauthorized withdrawals and restore your balance.

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